Everything between the factory and the finished room.
Six services, one accountable partner. Designers route purchase orders to our dock and get back documented receiving, safe storage, and installs that go the way they planned.
Professional Receiving
Every shipment that hits our dock gets the same treatment: a visible-damage inspection, photographs, tagging to your sidemark, and a prompt email notification. Damage gets documented quickly, while there is still time to act on it with the vendor or carrier.
Receiving hours are Monday through Friday, 9am to 3pm. Send your POs with clear sidemarks and complete client details and the rest is handled.
Warehouse Storage
Pieces are wrapped, staged, and organized by project in a spotless 27,000-square-foot warehouse. The first 30 days on every item are free; after that, storage bills monthly by size category at published rates. Whether a single accent chair waits a week or a whole-home order gathers for three months, everything stays clean, tracked, and ready.
Pre-Delivery Touch-Ups
Before anything goes on the truck, it gets prepped: light repair, finish touch-ups, and a final once-over. Small blemishes that would otherwise become punch-list items get resolved in the warehouse, so pieces arrive at your client's home looking the way the tearsheet promised.
White-Glove Delivery
Install days are coordinated to your plan: blanket-wrapped transport, room-of-choice placement, and a crew that treats the client's home the way you would. Light touch-up on site is complimentary. Deliveries are scheduled by mutual agreement, and pickups need just 24 hours' notice.
Concierge Reporting
You get project-level updates and access to an image library of everything we have received for you, so a status question from a client takes one glance to answer instead of three phone calls.
Seasonal Outdoor Service
In the fall we pick up your clients' outdoor furniture, clean it, and store it in outdoor-rated space through the winter; in the spring it comes back ready for the season. Read more about seasonal storage.
What we ask of you.
The system works because both sides keep it simple.
- POs in advanceSend purchase orders ahead of shipment with clear sidemarks, so every arriving carton has a home.
- Complete client detailsDelivery address, contact, and access notes on file before install day.
- 24 hours' noticeFor pickups and movements, one business day of lead time keeps the dock running for everyone.
- Insurance on your goodsEvery item in our care is insured, and everything is documented. As a best practice, we also encourage clients to carry their own coverage for goods in storage and transit.
Common questions.
What happens if a piece arrives damaged?
Every shipment is inspected for visible damage at receipt. Anything we find gets photographed and documented, and you hear about it fast, while there is still time to act on it with the vendor or carrier. Filing freight or supplier claims remains the client's responsibility, but our documentation gives you the evidence to make that claim stick.
How am I billed?
Monthly, month-to-month, with 30 days' notice, against the published fee schedule. Receiving is per item by size category, storage is monthly per item after the first free 30 days, and delivery is per item plus any hourly or mileage components. See the pricing page for the full schedule.
How fast will I know something arrived?
Quickly. Arrival notifications go out with photos shortly after the shipment is received.
Is my client or account information shared with anyone?
No. Account information is confidential, full stop. We have a range of customers across the design and construction industry. Your inventory, shipping details, customer lists, and financial information are all kept strictly confidential.
Do you work outside the Kansas City metro?
Yes. Flat-rate delivery covers roughly a 30-mile radius; beyond that, mileage is billed at a published per-mile rate, and a fuel surcharge may apply.
Ready to route a project?
Open an account, schedule a facility tour, or send us the PO you are staring at right now.